Please be ensured that
before listing your item, you read, understand, and regularly check our
policies (including the rules for sellers and the Xfurbish Policy) and all
applicable laws and regulations on the sale of your item. This can help you
avoid potential problems and penalties.
Xfurbish policies have
been fine-tuned over time, & are designed to make Xfurbish serve its
purpose efficiently and to reduce problems & listings are made easy. Our
Policies aim at
- Minimize risks to sellers
- Support laws and regulations
- Protect intellectual property rights
- Provide equal opportunity to all
sellers
- Provide a more enjoyable buying and
selling experience
Online Store
It's mandatory to list
only the products as per our Listing guidelines & practices.
In any case, if we see
that your products on your online store are not complying with our guidelines,
they may be removed, and you may be subject to a range of other actions,
including limits of your buying and selling privileges and suspension of your
account.
In any case, Xfurbish
holds the right to freeze the scheduled seller payment if the seller violates
any Xfurbish Policy. This is done to cover buyer disputes or any other warranty
claims. This is held till the timeline of the warranty of the product sold is
fulfilled or the dispute is resolved.
We encourage our sellers
to follow these guidelines
Allowed
- Using your profile to let other
members know who you are
- Displaying the items that you're
selling
- Displaying Feedback that you've
received
- Store name should be other than the
company name
Not Allowed
- Contact information & mail
id
- Including nude images
- Including profanity or offensive
materials
- Including gratuitous comments about
other users or listings
- Promoting services or items that are
not allowed on Xfurbish
- Violations of our other listing
policies
- Deceptive, abusive, fraudulent
activity on Xfurbish.
- Contacting customers offering a
better price than what has been ordered on to your online store.
Listing Policy
- Buy/Sell all sorts of Enterprise / End-user
IT products, all listings have to offer a physical item.
- The product listed should be as per
listing practices & guidelines.
- The product listed under Refurbished
should be inspected, cleaned, and repaired to full working order and must
be in excellent condition. This item may or may not be in original
packaging.
- Duplicate listings are not allowed
- Blank Listings cannot be included
- Test listings
- Trades or want ads should not be
added as products
Listing Guidelines &
Practices
Product listing should
ensure following our guidelines on:
- Brand names: Product can be added to
the existing brand names; new brand can be added on request through mail
to support@xfurbish.com.ng & after authenticating & approving it
by our team
- Categories (Product can be added to
the categories listed on Xfurbish)
- Keyword spamming
- Pictures
- Text and other information
- Titles
- Using vulgarity in a listing or other
community pages on Xfurbish, HTML and JavaScript functions, or links
outside of Xfurbish is strictly prohibited.
For a satisfying and fun
experience on Xfurbish, we assist our sellers to list their items in the most
effective ways possible. Provide a clear, honest, and accurate description of
the item. Avoid keyword spamming and any personal/store contact details in the
description.
Make sure your listing
follows our guidelines mentioned in the Seller Information Center. If it
doesn't, it may be removed, and your buying and selling privileges could be
restricted.
It's against our policies
to do anything that to manipulate the search or browse experience on Xfurbish.
This applies to all parts of a listing, including the title, subtitle, product
details, description, pictures, links, and meta-tags will be taken if you
inappropriately divert buyers to a listing.
Pricing
·
All prices of products listed shall be
inclusive of VAT and any other tax applicable to the transaction and in the
currency of that place.
·
You shall be solely responsible for
listing the price of your products on the marketplace.
·
The pricing of your products shall comply
with all applicable laws.
Order Fulfilment &
Processing Policy
- Once the order is placed the product
to be shipped within the estimated shipping date
- Product to be shipped as per the
specifications & description mentioned on Xfurbish
- Product which is listed under new
should include original packaging & accessories which is mentioned in
the listing
- Product shipped under Refurbished
should be inspected, cleaned, and repaired to full working order (include
test report wherever applicable) and should be in good condition.
- All order processed should be packed
appropriately, safely & dispatched
- All orders processed should be shipped
along with the Seller's Invoice.
- To have a safer selling experience it
is mandatory to update the serial number of the product shipped on the
Seller's invoice shipped along with the product.
- Make sure that the products shipped are
genuine & not counterfeit, in any case, if there are any complaints on
counterfeit products shipped & delivered, your selling privileges can
be suspended & your account may be blocked.
- Payment: In any case, if the seller
account is suspended due to a policy violation on Xfurbish, the payment
scheduled to be done will be frozen till the warranty period of the order
delivered is fulfilled.
- Product quantity mentioned on the
store should be maintained on priority as to avoid cancellations
Return Policy & Guidelines
- Once you have an update on the return
of the product from the Xfurbish team you will have to take it forward as
suggested by them.
- In any case, if the returned product
is incomplete/different from what was shipped it has to be updated
proactively to the team.
- In any case, till the buyer’s concern
is not resolved payment for the respective order will be held & would
be initiated once the team affirmatively confirms on the concern resolved
- Return request which is made outside
the specified time frame is not accepted
Cancellation Policy
- If you receive an order & you
don’t have the product to ship & can’t arrange for the same then you
will have to contact Xfurbish.ng team & request for order
cancellation.
- In any case, if there is a concern
which is been going on with respect to returns by the buyer, the payment
will be disbursed once the concern is resolved.
- If the replacement product can’t be
arranged, from the same seller refund is initiated
- International orders are not eligible
for cancellations
Payment,
Commission & fees
We shall charge you a
commission in respect of only after each sale made on the marketplace &
once the status of the order status is changed to as delivered.
The payment cycle will
start once the order invoice is raised by the seller & the product is delivered.
Currently, the payment cycle is for 7 days which may vary & up to the
discretion of the Xfurbish.
You shall be responsible
to ensure that the account details that you upload to the Seller Profile are
accurate and that the account is secure. We shall not be held liable for any
loss or damage to you that may result from fraud or error in respect of your
account.
We may delay or suspend
payment to you in the event of an investigation of a potential fraud or other
breach of this agreement
Reporting policy
violations
If you see a listing that
violates Xfurbish policies, please report it by mailing us to support@xfurbish.com.ng
or Contact Us link located on most of our help pages. Our
team will check on the same & do the needful.
Or If there are
any queries regarding the policies kindly contact us at support@xfurbish.com.ng.
Our team will see to that your concern is addressed & resolved.
Updated on February 17, 2020